Product Support

When we promise a quick turnaround on shipment or tell you we will source exactly the hardwood you need for your customers, we keep our word. Whatever your business needs may be, Macon Hardwood will support you in any way we can.

Get in Touch

We are proud of our reputation and the positive relationships we have fostered in nearly two decades of helping to fill the gap between hardwood suppliers and flooring consumers! If you are a customer of Macon Hardwood, you will frequently hear us say “call us for anything.” Providing exemplary personal service through each step of every transaction isn’t a sign on a wall in the breakroom or a lofty sentence in a mission statement—it’s just how we operate. Real people answer our telephones, and our staff  is highly knowledgeable. Have a question or concern about one of our products, or do you need a hardwood flooring line you’re not sure we carry? Get in touch today. We want to hear from you!

Call Our Product Hotline 478.405.2299

Email Customer Service

Receive Our Updates

Please allow Macon Hardwood to serve you through our weekly sales and stock updates, as well as our informative monthly newsletter, filled with technical how-to’s, need-to-know industry news and trends, and tools to sharpen your competitive edge.

Return Policy

Macon Hardwood will accept returns of hardwood flooring with return approval from one of Macon Hardwoods’ employees; please give us a call to obtain a return authorization number and allow us to assist you in the return process.  Flooring returns are subject to a 20% restocking fee.  Original shipping costs cannot be refunded, and the customer is responsible for arranging and paying for the freight to return the goods to the warehouse of Macon Hardwood’s choosing.  Returned product must be in original, unopened boxes without markings or shipping labels adhered to them.  No returns will be approved for opened bundles/boxes, close-outs or factory seconds. Special orders, discontinued items, moldings, adhesives, glues, and all other accessories will not be accepted for return.